Navigating the world of insurance can be complex, but having the right contact information at your fingertips can make a significant difference when you need help. Whether you’re an existing policyholder or considering purchasing a policy from Elephant Insurance, knowing how to reach the right department can save you time and frustration.
This article provides a comprehensive guide to Elephant Insurance’s contact information, covering customer service, claims, and various support channels.
About Elephant Insurance
Elephant Insurance is a relatively new player in the insurance industry, founded in 2009. It is a subsidiary of Admiral Group, a major UK-based insurance company. Elephant Insurance is known for offering affordable and customizable auto insurance policies in the United States, primarily serving customers in states like Virginia, Texas, Maryland, and Illinois.
The company has made a name for itself by focusing on digital-first solutions, allowing customers to manage their policies online or through mobile apps easily.
Contacting Elephant Insurance: Customer Service
If you have questions about your policy, need to make changes, or want to inquire about new insurance products, contacting Elephant Insurance’s customer service team is the first step. The company provides several ways to reach their customer service representatives:
Phone: The most direct way to contact Elephant Insurance is by phone. The customer service number is 1-855-ELEPHANT (1-855-353-7426). This line is available Monday through Friday from 8 a.m. to 8 p.m. EST and on Saturdays from 9 a.m. to 5:30 p.m. EST. The customer service team can assist with policy inquiries, billing questions, and other general concerns.
Email: If you prefer to communicate via email, you can reach out to Elephant Insurance at Email is a convenient option for non-urgent inquiries or when you need to provide documentation or detailed explanations.
Live Chat: Elephant Insurance also offers a live chat feature on their website. This option allows you to chat in real time with a customer service representative during business hours. To access live chat, visit the Elephant Insurance website and look for the chat icon in the lower right corner of the page.
Mail: If you need to send physical documents or prefer to communicate by mail, you can write to Elephant Insurance at their headquarters:
Elephant Insurance Services, LLC
P.O. Box 5005
Glen Allen, VA 23058-5005
Claims Department: Reporting and Managing Claims
One of the most critical times to contact your insurance provider is when you need to file a claim. Elephant Insurance has a dedicated claims department to assist policyholders during the claims process. Whether you’ve been involved in an accident, need to file a damage report, or have a question about an existing claim, the following contact options are available:
Claims Phone Number: To report a new claim or inquire about an existing one, call the Elephant Insurance claims line at 1-844-937-5353. The claims department is available 24/7, ensuring that you can get help whenever you need it, regardless of the time of day or night.
Online Claims Reporting: For added convenience, Elephant Insurance allows policyholders to report claims online. You can start the claims process by visiting the Elephant Insurance website and navigating to the “Claims” section. From there, you can submit the necessary information and track the progress of your claim through their online portal.
Mobile App: Elephant Insurance’s mobile app is another tool for managing your claims. The app allows you to report accidents, upload photos, and check the status of your claim directly from your smartphone. The mobile app is available for both iOS and Android devices, making it easy to stay connected with the claims team.
Roadside Assistance and Emergency Services
In addition to standard insurance coverage, Elephant Insurance offers roadside assistance to policyholders who have purchased this add-on service. If you find yourself stranded on the road due to a flat tire, dead battery, or other issues, roadside assistance can be a lifesaver.
Roadside Assistance Phone Number: To request roadside assistance, call 1-855-ELEPHANT (1-855-353-7426). This service is available 24/7, ensuring that you can get help whenever you need it. When you call, be prepared to provide your policy number and the details of your location and the issue you’re experiencing.
Technical Support for Online and Mobile Services
Elephant Insurance places a strong emphasis on digital tools, allowing customers to manage their policies, pay bills, and report claims online. However, if you encounter technical issues with their website or mobile app, contacting technical support can help resolve these problems quickly.
- Technical Support Phone Number: For technical assistance, you can call the customer service line at 1-855-ELEPHANT (1-855-353-7426). The representative can guide you through troubleshooting steps or escalate the issue to the technical team if necessary.
- Website Support: If you experience issues with the Elephant Insurance website, you can also reach out via email at use the live chat feature on the website.
Contacting Elephant Insurance for Quotes and Sales
If you’re interested in purchasing a new policy from Elephant Insurance or want to get a quote, the company offers several ways to get in touch with their sales team:
- Phone: Call the sales team at 1-855-ELEPHANT (1-855-353-7426) to speak with a representative who can help you get a quote, answer questions about coverage options, and assist with the purchase process. The sales line is available during the same hours as customer service.
- Online Quote Tool: Elephant Insurance’s website features an online quote tool that allows you to get a quote in minutes. By entering some basic information about yourself and your vehicle, you can receive a customized insurance quote without needing to speak to a representative directly.
- Local Agents: In some states, Elephant Insurance works with local agents who can provide personalized service and help you find the right coverage. If you prefer working with an agent, you can inquire about this option when you call the sales team.
Social Media and Additional Contact Channels
Elephant Insurance is also active on social media, providing another avenue for customers to reach out, ask questions, and stay informed about company updates.
- Facebook: Visit Elephant Insurance’s Facebook page at to send a message, comment on posts, or stay updated on the latest news and promotions.
- Twitter: Follow Elephant Insurance on Twitter at for quick updates and to engage with the company via tweets.
- LinkedIn: For more professional inquiries, you can connect with Elephant Insurance on LinkedIn .
Conclusion
Having the correct contact information for Elephant Insurance is essential for managing your policy, filing claims, or seeking customer support. With multiple channels available—phone, email, live chat, and social media—you can choose the method that best suits your needs. Whether you’re dealing with an urgent claim or simply have a question about your coverage, knowing how to reach Elephant Insurance efficiently will ensure that you get the help you need when you need it.